Frequently Asked Questions
About Our Services
At Longhorn Collision and Dent, we believe an informed customer is a confident one. Whether you're dealing with hail damage, arranging a rental, or shipping a vehicle, we’re here to guide you every step of the way. Below you'll find answers to some of the most common questions our customers ask.
Frequently Asked Questions
About Our Services
General Questions
How do I know if I need to file a claim for hail damage?
Assessing hail damage can be challenging without proper tools and lighting. Our experts can evaluate your vehicle and provide a free quote. If you proceed with repairs, we’ll guide you through the insurance claim process to ensure it runs smoothly.
What happens if I don't repair hail damage?
Neglecting hail damage can lead to cracks in the paintwork over time, exposing the metal to elements and potentially causing rust. Addressing dents promptly helps maintain your vehicle’s integrity and appearance.
Will my insurance premium increase if I file a hail damage claim? No. Hail damage is typically classified as a comprehensive claim, which should not affect your insurance premiums.
No. Hail damage is typically classified as a comprehensive claim, which should not affect your insurance premiums.
How does insurance determine hail damage?
An insurance adjuster will inspect your vehicle to assess the extent of hail damage and estimate repair costs. Having a professional evaluation can ensure an accurate assessment.
Can I pay for services with a credit card?
Yes, we accept credit card payments.
Paintless Dent Repair (PDR)
What is the difference between Paintless Dent Repair and conventional dent repair?
Paintless Dent Repair (PDR) involves using specialized tools to gently push or pull dents from the vehicle’s body without affecting the original paint. This method maintains your car’s factory finish. Conventional repair often requires sanding, filling, and repainting, which can alter the original paintwork.
How long does the repair process usually take?
Typically, repairs are completed within 7 to 14 days, depending on the extent of the damage and workload.
Rental Services
What if I don't have rental coverage through my insurance?
No worries. We offer a fleet of over 30 rental vehicles to ensure you’re not without transportation during your vehicle’s repair process.
Auto Transportation
How will I know I'm getting the best rate for vehicle transportation?
We strive to offer competitive pricing. If you find a reputable shipping company with an active MC registered with the FMCSA, we will match their pricing to ensure you receive the best deal.
How can I be sure my shipment is insured?
We provide our customers with current copies of our insurance coverage, ensuring peace of mind that your vehicle is protected during transit.
How long will it take for my vehicle to arrive at its destination?
While all shipments are subject to potential delays, our team is committed to maintaining open communication throughout the transportation process, keeping you informed every step of the way.
Still Have Questions?
If your question wasn't addressed above, don’t hesitate to get in touch. Our friendly, knowledgeable team is here to help.